tag:status.upsales.com,2005:/historyUpsales Status - Incident History2024-03-28T19:40:37+01:00Upsalestag:status.upsales.com,2005:Incident/200774172024-02-26T11:44:51+01:002024-02-26T11:44:51+01:00Upsales login issues<p><small>Feb <var data-var='date'>26</var>, <var data-var='time'>11:44</var> CET</small><br><strong>Resolved</strong> - This incident has been resolved. We have added measures so this particular issue will not occur again.</p><p><small>Feb <var data-var='date'>26</var>, <var data-var='time'>11:19</var> CET</small><br><strong>Identified</strong> - The issue has been identified and we are doing our best to resolve the issue as soon as possible.</p>tag:status.upsales.com,2005:Incident/190359842024-01-09T11:21:18+01:002024-01-09T11:21:18+01:00Scheduled maintenance<p><small>Jan <var data-var='date'> 9</var>, <var data-var='time'>11:21</var> CET</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Nov <var data-var='date'>24</var>, <var data-var='time'>14:16</var> CET</small><br><strong>Update</strong> - During mid November to end of December we will do improvements to the underlying infrastructure of Upsales to improve performance. The majority of the work will be done outside of office hours and most users will not even be affected.</p><p><small>Nov <var data-var='date'>24</var>, <var data-var='time'>09:30</var> CET</small><br><strong>Update</strong> - Scheduled maintenance is still in progress. We will provide updates as necessary.</p><p><small>Nov <var data-var='date'>24</var>, <var data-var='time'>09:29</var> CET</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Nov <var data-var='date'> 6</var>, <var data-var='time'>16:44</var> CET</small><br><strong>Scheduled</strong> - During mid November to mid December we will do improvements to the underlying infrastructure of Upsales to improve performance. The majority of the work will be done outside of office hours and most users will not even be affected.</p>tag:status.upsales.com,2005:Incident/192323812023-11-28T09:26:04+01:002023-11-28T09:26:04+01:00Insights degraded performance<p><small>Nov <var data-var='date'>28</var>, <var data-var='time'>09:26</var> CET</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Nov <var data-var='date'>28</var>, <var data-var='time'>09:06</var> CET</small><br><strong>Identified</strong> - We are currently experiencing issues with Insights. We have identified the issue and are working on a solution.</p>tag:status.upsales.com,2005:Incident/191932792023-11-22T10:34:43+01:002023-11-22T10:34:43+01:00Chat unavailable<p><small>Nov <var data-var='date'>22</var>, <var data-var='time'>10:34</var> CET</small><br><strong>Resolved</strong> - The issue is now resolved</p><p><small>Nov <var data-var='date'>22</var>, <var data-var='time'>09:40</var> CET</small><br><strong>Identified</strong> - Some customers may experience degraded performance using our chat functionality.<br /><br />To get in touch with us, please email us at support@upsales.com or give us a call at +468 505 806 01</p>tag:status.upsales.com,2005:Incident/189338552023-10-26T18:12:56+02:002023-10-26T18:12:56+02:00Upsales unavailable<p><small>Oct <var data-var='date'>26</var>, <var data-var='time'>18:12</var> CEST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Oct <var data-var='date'>26</var>, <var data-var='time'>16:08</var> CEST</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Oct <var data-var='date'>26</var>, <var data-var='time'>13:59</var> CEST</small><br><strong>Investigating</strong> - Some customers may currently be having problems reaching our system. We’re currently working to resolve this issue.</p>tag:status.upsales.com,2005:Incident/189326382023-10-26T11:49:54+02:002023-10-26T11:49:54+02:00Insights upgrade performance<p><small>Oct <var data-var='date'>26</var>, <var data-var='time'>11:49</var> CEST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Oct <var data-var='date'>26</var>, <var data-var='time'>11:26</var> CEST</small><br><strong>Monitoring</strong> - We want to inform you that we are upgrading Insights performance. During this process, there will be a temporary interruption in the service. ETA for this upgrade is roughly 20-25 minutes and will start 11:40 today (Thursday, 26/10). <br /><br />We apologize for any inconvenience caused and appreciate your understanding.</p>tag:status.upsales.com,2005:Incident/188405922023-10-18T17:58:46+02:002023-10-18T17:58:46+02:00Upsales unavailable<p><small>Oct <var data-var='date'>18</var>, <var data-var='time'>17:58</var> CEST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Oct <var data-var='date'>18</var>, <var data-var='time'>17:35</var> CEST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results, Upsales should be available for all users</p><p><small>Oct <var data-var='date'>18</var>, <var data-var='time'>16:13</var> CEST</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Oct <var data-var='date'>18</var>, <var data-var='time'>16:08</var> CEST</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Oct <var data-var='date'>18</var>, <var data-var='time'>16:03</var> CEST</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Oct <var data-var='date'>18</var>, <var data-var='time'>15:59</var> CEST</small><br><strong>Investigating</strong> - Some customers may currently be having problems reaching our system. We’re currently working to resolve this issue.</p>tag:status.upsales.com,2005:Incident/186330042023-10-03T16:16:05+02:002023-10-03T16:16:05+02:00Possible issue for customers using subscriptions<p><small>Oct <var data-var='date'> 3</var>, <var data-var='time'>16:16</var> CEST</small><br><strong>Resolved</strong> - The issue has been successfully resolved, and we have taken the step of personally reaching out to each of the impacted customers.</p><p><small>Sep <var data-var='date'>28</var>, <var data-var='time'>17:08</var> CEST</small><br><strong>Investigating</strong> - We have identified an issue with the subscription module, which resulted in the creation of duplicate orders for a small number of customers during the day. At this moment, we are unable to pinpoint the specific customers who have been affected by this issue.<br /><br />To prevent further duplication, our dedicated team of engineers has taken prompt action by temporarily pausing the automatic creation of orders. Rest assured, these orders will be generated as soon as a fix is in place.<br /><br />Thank you for your patience and we apologize for any inconvenience caused</p>tag:status.upsales.com,2005:Incident/182084012023-09-25T09:01:17+02:002023-09-25T09:01:17+02:00Upsales system maintenance<p><small>Sep <var data-var='date'>25</var>, <var data-var='time'>09:01</var> CEST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Aug <var data-var='date'>21</var>, <var data-var='time'>11:28</var> CEST</small><br><strong>Scheduled</strong> - During the month of September we will do improvements to the underlying infrastructure of Upsales. The majority of the work will be done outside of office hours to minimize impact for our clients but you may experience shorter outages</p>tag:status.upsales.com,2005:Incident/184690702023-09-11T15:18:42+02:002023-09-11T15:18:42+02:00Issue with insights<p><small>Sep <var data-var='date'>11</var>, <var data-var='time'>15:18</var> CEST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Sep <var data-var='date'>11</var>, <var data-var='time'>15:02</var> CEST</small><br><strong>Investigating</strong> - Users may experience issues using insights inside of Upsales. Our engineers are aware of the issue and are working towards a solution.</p>tag:status.upsales.com,2005:Incident/183462452023-09-08T09:03:40+02:002023-09-08T09:03:40+02:00PE integration issues<p><small>Sep <var data-var='date'> 8</var>, <var data-var='time'>09:03</var> CEST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Sep <var data-var='date'> 4</var>, <var data-var='time'>15:14</var> CEST</small><br><strong>Monitoring</strong> - We have received confirmation from PE Accounting that the issue has been fixed on their end and we've restored sync against "our reference" and "approver" from our end.</p><p><small>Sep <var data-var='date'> 1</var>, <var data-var='time'>10:30</var> CEST</small><br><strong>Identified</strong> - Yesterday morning (31/8) PE released a change in their API which caused issues in the integration between Upsales and PE. The issue caused users not being able to sync order to PE due to a new limitation on sending the user on the order to the field "our reference" in PE. PE confirmed a rollback of this change and it is estimated to be done on Saturday (2/9). Meanwhile we have made a small change in the integration meaning that user will not sync to "our reference" and "approver" in PE. This can be set manually in PE during the time we await the completion of the rollback.</p>tag:status.upsales.com,2005:Incident/182190422023-08-22T14:13:15+02:002023-08-22T14:13:15+02:00Performance issues in Upsales<p><small>Aug <var data-var='date'>22</var>, <var data-var='time'>14:13</var> CEST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Aug <var data-var='date'>22</var>, <var data-var='time'>11:33</var> CEST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Aug <var data-var='date'>22</var>, <var data-var='time'>10:51</var> CEST</small><br><strong>Investigating</strong> - Some users may be experiencing Upsales being slower than usual. We’re aware of the issue and are working to fix it.</p>tag:status.upsales.com,2005:Incident/182073732023-08-21T08:43:26+02:002023-08-21T09:01:30+02:00Upsales API Unavailability Due to Expired SSL Certificate<p><small>Aug <var data-var='date'>21</var>, <var data-var='time'>08:43</var> CEST</small><br><strong>Resolved</strong> - On Monday morning, August 21, 2023, the Upsales API experienced an unexpected period of unavailability due to an expired SSL certificate. The certificate expired at 0:16 CEST and was renewed at 08:10 CEST.<br /><br />This incident resulted in disruptions to service for users who were attempting to access the API during that time. We have taken immediate action to solve the issue, and steps have been taken to prevent similar incidents in the future.</p>tag:status.upsales.com,2005:Incident/175917832023-06-22T13:40:43+02:002023-06-22T13:40:43+02:00Degraded performance in Fortnox application<p><small>Jun <var data-var='date'>22</var>, <var data-var='time'>13:40</var> CEST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jun <var data-var='date'>16</var>, <var data-var='time'>11:25</var> CEST</small><br><strong>Investigating</strong> - We are currently experiencing degraded performance in the Fortnox application, resulting in delayed updates in Upsales. This only affects some customers.<br /><br />Thank you for your patience and understanding as we work to resolve this promptly.</p>tag:status.upsales.com,2005:Incident/175604982023-06-15T15:10:37+02:002023-06-15T15:10:37+02:00Degraded performance in the synchronisation between Fortnox and Upsales<p><small>Jun <var data-var='date'>15</var>, <var data-var='time'>15:10</var> CEST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jun <var data-var='date'>13</var>, <var data-var='time'>16:53</var> CEST</small><br><strong>Investigating</strong> - We are currently experiencing degraded performance in the Fortnox application, resulting in delayed updates in Upsales. This only affects some customers.<br /><br />Thank you for your patience and understanding as we work to resolve this promptly.</p>tag:status.upsales.com,2005:Incident/175700422023-06-14T13:28:52+02:002023-06-14T22:00:18+02:00Issues with Single Sign-On<p><small>Jun <var data-var='date'>14</var>, <var data-var='time'>13:28</var> CEST</small><br><strong>Resolved</strong> - This incident has been resolved</p><p><small>Jun <var data-var='date'>14</var>, <var data-var='time'>11:25</var> CEST</small><br><strong>Investigating</strong> - Some customers may experience issues logging into Upsales if you are using Single Sign-On. Our engineers are aware of the issue and are working towards a solution.</p>tag:status.upsales.com,2005:Incident/174086922023-05-29T16:59:09+02:002023-05-29T16:59:09+02:00Performance issues<p><small>May <var data-var='date'>29</var>, <var data-var='time'>16:59</var> CEST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>May <var data-var='date'>29</var>, <var data-var='time'>16:21</var> CEST</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>May <var data-var='date'>29</var>, <var data-var='time'>13:36</var> CEST</small><br><strong>Investigating</strong> - Some users may be experiencing that Upsales is slower than usual. We’re aware of the issue and are working to fix it.</p>tag:status.upsales.com,2005:Incident/169121792023-05-10T19:00:01+02:002023-05-10T19:00:01+02:00Scheduled Maintenance<p><small>May <var data-var='date'>10</var>, <var data-var='time'>19:00</var> CEST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>May <var data-var='date'>10</var>, <var data-var='time'>17:00</var> CEST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Apr <var data-var='date'>19</var>, <var data-var='time'>17:11</var> CEST</small><br><strong>Scheduled</strong> - We will undergo scheduled maintenance of our servers. This might cause intermittent availability issues for some customers until the maintenance is done</p>tag:status.upsales.com,2005:Incident/168464462023-04-13T08:28:25+02:002023-04-13T08:28:25+02:00Issue creating orders for customers using Fortnox<p><small>Apr <var data-var='date'>13</var>, <var data-var='time'>08:28</var> CEST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Apr <var data-var='date'>13</var>, <var data-var='time'>08:17</var> CEST</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>Apr <var data-var='date'>13</var>, <var data-var='time'>08:17</var> CEST</small><br><strong>Identified</strong> - Users may experience issues creating orders inside of Upsales. Our engineers are aware of the issue and are working towards a solution. This only applies to customers using the Fortnox integration</p>tag:status.upsales.com,2005:Incident/162640582023-02-24T10:25:48+01:002023-02-24T10:25:48+01:00Issue with subscriptions<p><small>Feb <var data-var='date'>24</var>, <var data-var='time'>10:25</var> CET</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'>24</var>, <var data-var='time'>09:30</var> CET</small><br><strong>Identified</strong> - Users with the subscription addon may experience issues with visibility of custom fields. Our engineers are aware of the issue and are working towards a solution.</p>tag:status.upsales.com,2005:Incident/162185452023-02-21T14:30:05+01:002023-02-21T14:30:05+01:00Performance issues<p><small>Feb <var data-var='date'>21</var>, <var data-var='time'>14:30</var> CET</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'>21</var>, <var data-var='time'>11:07</var> CET</small><br><strong>Identified</strong> - The issue has been identified and we are looking at a solution.</p><p><small>Feb <var data-var='date'>21</var>, <var data-var='time'>10:53</var> CET</small><br><strong>Investigating</strong> - Some users may be experiencing issues with certain functionalities in Upsales. We’re aware of the issue and are working to fix it.</p>tag:status.upsales.com,2005:Incident/125919912022-10-24T18:15:35+02:002022-10-24T18:15:35+02:00Upsales unavailable<p><small>Oct <var data-var='date'>24</var>, <var data-var='time'>18:15</var> CEST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Oct <var data-var='date'>24</var>, <var data-var='time'>15:15</var> CEST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Oct <var data-var='date'>24</var>, <var data-var='time'>14:25</var> CEST</small><br><strong>Identified</strong> - Some customers may currently be having problems reaching our system. We’re currently working to resolve this issue.</p>tag:status.upsales.com,2005:Incident/113136132022-09-29T18:57:40+02:002022-09-29T18:57:40+02:00Upsales unavailable<p><small>Sep <var data-var='date'>29</var>, <var data-var='time'>18:57</var> CEST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Sep <var data-var='date'>29</var>, <var data-var='time'>15:37</var> CEST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Sep <var data-var='date'>29</var>, <var data-var='time'>15:24</var> CEST</small><br><strong>Identified</strong> - Some customers may currently be having problems reaching our system. We’re currently working to resolve this issue.</p>tag:status.upsales.com,2005:Incident/111766662022-09-21T08:38:38+02:002022-09-21T08:38:38+02:00Performance issues<p><small>Sep <var data-var='date'>21</var>, <var data-var='time'>08:38</var> CEST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Sep <var data-var='date'>19</var>, <var data-var='time'>11:40</var> CEST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Sep <var data-var='date'>19</var>, <var data-var='time'>10:22</var> CEST</small><br><strong>Investigating</strong> - Some users may be experiencing that Upsales is having performance issues. We’re aware of the issue and are working to fix it.</p>tag:status.upsales.com,2005:Incident/111161192022-09-18T22:03:22+02:002022-09-18T22:03:22+02:00Scheduled maintenance<p><small>Sep <var data-var='date'>18</var>, <var data-var='time'>22:03</var> CEST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Sep <var data-var='date'>18</var>, <var data-var='time'>21:00</var> CEST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Sep <var data-var='date'>13</var>, <var data-var='time'>08:58</var> CEST</small><br><strong>Scheduled</strong> - We will undergo scheduled maintenance of our servers. This might cause intermittent availability issues for some customers until the maintenance is done</p>